Return & Exchange Policy

Return, Exchange & Subscription Policy

1. Subscription Flexibility

We believe in keeping things simple and stress-free.

• Cancel anytime through your online account or by contacting us.

• Need to pause, skip, or reschedule a shipment? No problem.

• Just make changes at least 24 hours before your next order is set to ship.

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2. 30-Day Satisfaction Guarantee

We stand behind our products and want you to feel completely confident in your purchase.

• First-Time Orders: If you’re not fully satisfied, you may return your product—opened or unopened—within 30 days of delivery for a refund.

• Repeat Orders: For all future purchases, returns must be unopened and unused within 30 days of delivery.

• Refunds are issued back to your original payment method. Please note: shipping costs are non-refundable unless the return is due to our error.

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3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’ll make it right.

• Please contact us within 7 days of delivery with your order number and a photo of the issue.

• We’ll send a replacement or issue a refund, depending on your preference.

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4. How to Start a Return

Getting started is easy:

1. Email our support team with your name, order number, and reason for the return. hello@vividvitality.com

2. We’ll provide simple return instructions.

3. Once your return is received, we’ll quickly process your refund or replacement.

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Our Promise

At the end of the day, our goal is simple: to give your family products you can trust and truly enjoy. If something isn’t right, we’ll always do our best to make it right.