Return & Exchange Policy
Return & Exchange Policy:
If you dont love how you feel while taking our products...
We have a 100 day 100% money back guarantee.
We understand that every body chemistry is different... and while its rare, this might not work with yours. Thats a bummer but its ok. Our goal is to help you get better, Not sell you on a product that doesn't help you... So try Vivid Vitality products risk-free and if you dont love them, just let us know.
1. Subscription Flexibility
We believe in keeping things simple and stress-free.
• Cancel anytime through your online account or by contacting us.
• Need to pause, skip, or reschedule a shipment? No problem.
• Just make changes at least 24 hours before your next order is set to ship.
2. 100-Day Satisfaction Guarantee
We stand behind our products and want you to feel completely confident in your purchase.
• First-Time Orders: If you’re not fully satisfied, you may return your product—opened or unopened—within 100 days of delivery for a refund.
• Repeat Orders: For all future purchases, returns must be unopened and unused within 30 days of delivery.
• Refunds are issued back to your original payment method. Please note: You are responsible for return shipping. shipping costs are non-refundable unless the return is due to our error.
3. Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’ll make it right.
• Please contact us within 7 days of delivery with your order number and a photo of the issue.
• We’ll send a replacement or issue a refund depended on the situation.
4. How to Start a Return
Getting started is easy:
1. Email our support team with your name, order number, and reason for the return. hello@vividvitality.com
2. We’ll provide simple return instructions.
3. Once your return is received, we’ll quickly process your refund or replacement.
Our Promise
At the end of the day, our goal is simple: to give your family products you can trust and truly enjoy. If something isn’t right, we’ll always do our best to make it right.